State Farm® Insurance Agent Patrick Johnson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
CJ Jones
October 20, 2024
2
out of
5
rating by CJ Jones
"They keep increasing their rates."
We responded:
"Thanks for your feedback CJ. Insurance is one of the most regulated industries in the country. Meaning State Farm has to file for a rate increase and then get it approved. Most of the time this is by showing the cost of doing business, what we are paying out and what we are taking in, then an outside state official approves the increase or not. A ton of companies have packed up and left Alabama due to they couldn’t afford to do business here. Increased costs in repairs, replacement vehicle costs, legal costs from lawyers driving up claims and so many other factors have had a major impact on rates since covid. Also, note that most companies are using data driven rating models, so an individual’s driving record, vehicle safety features, personal credit, longevity with a carrier, and hundreds of other factors drive individual rates. At my office, we strive to give the best service we can, and unfortunately the rates are decided at a much higher level. "
Nate Cameron
September 9, 2024
5
out of
5
rating by Nate Cameron
"DK at State Farm provided great customer service!"
We responded:
"Thanks Nate! DK is phenomenal at customer service, and we're so glad she was able to help! Thank you for choosing the Patrick Johnson Agency!"
Juan Gaspar Ramírez
August 30, 2024
5
out of
5
rating by Juan Gaspar Ramírez
"DK me atendió bien"
Valeria Chavez
August 28, 2024
5
out of
5
rating by Valeria Chavez
"DK Moncrief es la mejor, nos ayudo a revisar la póliza de seguro de nuestra casa, la de nuestros carros, ella tiene toda la disponibilidad y siempre nos atiende con amabilidad (porque la semana pasada comprarmos un auto y cambiamos de carro 2 veces 😅) nos ayudo con la actualización de datos en nuestras polizas. Y lo mas importante es que habla ESPAÑOL. Si necesitan un seguro busquenla a ella, les explicara todo y les aconsejará lo que es mejor para su protección."
We responded:
"WE greatly appreciate that feedback on our team and DK. She is proving to be a true gem of an asset to our team and customers. Thanks and let us know if we can ever be of any service."
Paz Moguel
August 20, 2024
5
out of
5
rating by Paz Moguel
"My helper D.K Moncrief was a very kind, helpful person and very patient she had a positive attitude whole time and attended me in the best way possible!"
Ricardo Esteban
August 14, 2024
5
out of
5
rating by Ricardo Esteban
"Dk me atendio de mejor. porque me ayudo a octener una Polinasa de aseguransa muy Buena. Vengan y pregunten por DK aqui en decatur state forms ( Patrick johnson)"
April Elliott
August 9, 2024
5
out of
5
rating by April Elliott
"I have been with State Farm for about six years now and I just love them. They’re always been great, friendly happy faces always given me candy (chocolate )lol… but here recently, I have dealt with a great young lady Abbie she was a very great help With my policy, she got me in and out. I really appreciate it."
Scott Williams
August 7, 2024
5
out of
5
rating by Scott Williams
"DK at Patrick Johnsons office was absolutely wonderful to work with!! She helped me out tremendously and very knowledgeable!!!"
We responded:
"Hi Mr. Williams! We appreciate you so much for your kind words about DK! We're so glad she's part of our team to better assist customers like you!!"
Telisha Ervin
August 7, 2024
5
out of
5
rating by Telisha Ervin
"If you have State Farm call a tow truck for you and the driver badly damage your vehicle State Farm will not be held accountable … be aware …. Do not use road side assistance!!!"
We responded:
"Thanks so much, Telisha! Addie makes sure every customer has peace of mind and truly looks out for everyone's best interest! We appreciate you, and are always here if you need us!"
Kevin Harper Drumming
August 3, 2024
5
out of
5
rating by Kevin Harper Drumming
"Got to say something about my experience here. I have been with State Farm for many years but I had a different agent. This was a total different experience than I'm used to with State farm. Patrick and his team care about you and it shows. They were very knowledgeable and friendly and it was easy to work with them. They went over my policies and we made some changes that hopefully will be beneficial in the future."
We responded:
"Hi Kevin! We're so glad you had a great customer service experience with us! Our team truly goes above and beyond to make sure that our customers are completely educated on their policies. Our job is to make sure you and your family are well covered. Thank you for the opportunity to work for you!"
Jan Flores
August 1, 2024
5
out of
5
rating by Jan Flores
"DK was an amazing help during the process of adding new car onto our account her patience and kindness meant a lot to us! Thank You DK!"
We responded:
"Hi Jan! DK is so great at taking the time needed to make sure our customers are well taken care of! Thanks so much for working with the Patrick Johnson Agency!"
Clayton Kirchmar
July 26, 2024
5
out of
5
rating by Clayton Kirchmar
"Riley was very attentive and kept me updated when I had issues with a bill. So far it seems promising that everything has been resolved and it’s due to the great customer service!"
We responded:
"Thanks for the review, Clayton. State Farm is one of the leading companies in the U.S. for automobile rates right now. We appreciate you and your business!"
Kacie Wheat
July 17, 2024
5
out of
5
rating by Kacie Wheat
"Today I worked with DK on the phone, and had the BEST customer service experience! She is confident in her company knowledge, extremely kind, and was as helpful as she could've been. I also have 3 babies under 5 that run around here, she was soo patient and kind with them as well. Would reccomend requesting her to meet your service needs. :)"
We responded:
"Hi Kacie! We appreciate you, and we're so glad DK was able to help you out to make sure you and your family is covered! Thank you for choosing the Patrick Johnson Agency!"
Michelle Hancock
July 12, 2024
5
out of
5
rating by Michelle Hancock
"I highly recommend working with Chad Hand in this office. We had an emergency need for home insurance at the last minute before our house closing. The insurance we originally went with was denied. Chad understood our need and came through for us! He was easy to communicate with. You won't go wrong coming here first for your insurance needs!"
We responded:
"Thanks for the review, Michelle! Chad always is quick to offer solutions and so easy to work with in those stressful situations. So glad he was able to help, and that we were able to get your home covered!"
Maryangeliz Maisonet
July 8, 2024
5
out of
5
rating by Maryangeliz Maisonet
"Thank you DK u are awesome 🤩 keep it up the good work ❤️"
We responded:
"Hi Maryangeliz! DK is great at what she does and always keeps customers happy. Thank you for choosing the Patrick Johnson Agency!"
Johnnia Barrett
July 5, 2024
5
out of
5
rating by Johnnia Barrett
"Ask for Heidi she is amazing!!"
Angela Jones
June 27, 2024
5
out of
5
rating by Angela Jones
"I love this agency!!!! Chad helped me today an as usual five star treatment. He took care of what I needed and also made the process fun and enjoyable"
We responded:
"Chad's humor and attitude is one of the many reasons our customers love working with him! We are so glad he was able to help. Thank you for your support, Angela!"
Gerardo Casillas
June 26, 2024
5
out of
5
rating by Gerardo Casillas
"Very Good Customer service. HIGHLY RECCOMMEND"
We responded:
"Thanks Gerardo! At Patrick Johnson Agency, customer service is our top priority and it's encouraging to know that our customers see and feel that within our office. We are grateful for you!"
Ken Street
June 25, 2024
5
out of
5
rating by Ken Street
"Ryley was knowledgeable and very helpful. I would recommend working with her for all your insurance needs."
We responded:
"Hi Ken! Ryley is great at providing customers with exceptional services and products to fit their unique needs! We appreciate you!"
sara downey
June 25, 2024
5
out of
5
rating by sara downey
"DK was absolutely lovely. She patiently answered my many questions and put my mind at ease and confirmed that Patrick Johnson's agency is definitely my best choice."
We responded:
"Sara, we're so glad you choose to work with the Patrick Johnson Agency! DK's customer service is next level and we are so glad she's part of our team. Thank you for your support!"
tammy Heflin
June 24, 2024
5
out of
5
rating by tammy Heflin
"Excellent customer service from Ryley Luter. Good communication and a wealth of knowledge."
We responded:
"Thanks so much Tammy! Ryley is one of our top sales performers, and always does a great job making sure customers are very well informed in their policies. We appreciate you and the opportunity to work with you!"
Ciara Marie
June 24, 2024
5
out of
5
rating by Ciara Marie
"There has been issues with my policy and Addie has been absolutely amazing in helping me out and giving me updates about what’s going on! She’s the sweetest, I absolutely love her!"
We responded:
"Hi Ciara! Addie strives to make sure customer needs are met and is always good at exceeding expectations! Thanks so much for your kind review!"
Haley Clinard
June 13, 2024
5
out of
5
rating by Haley Clinard
"DK Moncrief is incredibly knowledgeable, reliable, and always goes above and beyond to help her clients. DK's professionalism and dedication to her job are truly admirable. I highly recommend her services to anyone in need of insurance assistance. Keep up the great work, DK!"
We responded:
"Haley, you're so right! DK always goes above and beyond and is highly dedicated to all of our customers. Thanks for choosing Patrick Johnson State Farm!"
Devron Turney
June 13, 2024
5
out of
5
rating by Devron Turney
"Darling Moncrief is the example of professional. I would recommend her to absolutely anyone and everyone!!!"
We responded:
"DK's professionalism is one of the many ways she brings top notch service to the Patrick Johnson Agency. We appreciate the feedback!"
Katie Henry
June 13, 2024
5
out of
5
rating by Katie Henry
"Addison was very helpful in getting me a good quote on my homeowners insurance that was right for me and my home!"
We responded:
"Thank so much, Katie! She always does a great job at uncovering customer needs and finding solutions that are right for them! We appreciate you!"